Enexis is your regional network operator. At Enexis, we know all about taking
responsibility, having distributed energy for more than 100 years, 24/7. We manage the energy network
the North, East and South of the Netherlands. We ensure that energy finds its way safely from the energy suppliers to your home or premises. We are responsible for the connections to approximately 2.6 million households, businesses and official agencies. We are constantly working
on creating a better, smarter and more efficient grid which is ready for the future. The Enexis energy
network is also one of the best in the Netherlands.
What can we do for you?
Although you cannot buy your gas or electricity directly from Enexis, we make sure the electricity
and gas you pay for finds its way to your home of business. You buy your gas and
electricity from one of the numerous suppliers on the market.
You cannot choose your network operator but you can choose your supplier. The only time your
network operator will differ, is if you move house to a region where the network is managed by a
different company. You are free to choose your own supplier and to enter into a contract with them. If
you move house, then you will take your supplier with you.
You send your meter readings to your network operator once a year. You may receive a meter card
from us or one of our meter readers may come out to read your meter. We then pass on those meter
readings to your supplier who calculates the costs of your consumption (the amount of gas and
electricity you use). If you disagree with the amount you have been charged based on the meter
readings, then you can contact your energy supplier..
The smart meter is an electricity and/or gas meter that can be read remotely. Over the next few years,
all our privacte individuals and small businesses will have their current meters replaced by smart
meters. We will contact you in good time before coming to replace your meter. At the moment, smart
meters are still only being installed in the case of new builds, building connections and large-scale
Any further questions? On this website you will find information on our products, services, accounts
and FAQs. You can also contact our Customer Service department:
- Private individuals: 0900 780 87 00
Available on working days between 8.00 and 18.00 h
- Business to business: 0900 1870
Available on working days between 8.00 and 17.00 h